Planning, organizing, and staffing are primarily the responsibility of operations management.

In the customer development funnel for physical products, the steps in the “Get Customers” funnel are: awareness, interest, consideration, and purchase.

The primary areas for conflict resolution in exporting include nonpayment and contract default issues.

One of the policies for managing customer credit requires business owners to maintain constant “aging” of accounts to quickly identify customers who become delinquent.

If your business is wholesale or retail merchandising, the issues of property, plant, and equipment (PPE) constitute your greatest investments and your greatest costs.

Assigning a high value to inventory results in increased sales margin and reported profit, but at the price of paying increased income taxes.

At the very center of the PESO model is where your promotional mix lies.

Personal selling decreases business owners’ flexibility in their presentation.

A process is what a business does when it takes some raw material and converts it into a valuable output. This does not apply to service businesses.

While services go through the same four stages of a product life cycle, it can be somewhat easier to extend the life cycle and to virtually eliminate the decline stage of a service.