SIPOC is used to error-proof processes.

The exercise of our free will to let go of bitterness, resentment, ill will, or any other negative feeling we are harboring toward someone or something is called,

Nemawashi is crucial for:

You got home late from studying at the library, only to find your roommate didn’t do their dishes AGAIN.  Even though, at the beginning of the semester, you and the rest of your roommates sat down and agreed everyone would do their own dishes, this roommate continues to leave their dishes in the sink for days till you or one of your other roommates get so tired of them being there and blocking up the sink space that one of you do their dishes for them.  You’ve gotten to the point where you’re ready to explode.  Why are you feeling angry about this situation?

What are the three steps in building a personal values statement (in order)?

Shojinka refers to minimizing workplace cleanliness.

Exaltation, pleasure, wisdom, are all examples of:

Acceptance without judgment specifically refers to

The OEE metric measures employee satisfaction.

You are assigned a group project in class. Your group is less than ideal and you feel that you are doing all the work. This upsets you because they are not doing anything to get the grade you deserve. You send out an email contaiing the content about the PowerPoint you will use to present the next day in class. Shortly after you send out the email, you change the whole topic present the next day in class. Shortly after you send out the email, you change the whole topic and PowerPoint. You believe that if you are prepared the next day and the others are not, the professor will really know who did all the work. This is an example of which anger mismanagement style?