Providing an explanation or reason for denying the request is important because doing so _______.

As chairperson of a customer service task force, you must update management on your team’s progress. What kind of report will you write?

Most informational reports have one thing in common: a neutral or receptive audience.

Both direct claim messages and persuasive requests should begin with the main idea.

Another name for a complaint message is a claim message.

AIDA, the indirect strategy for persuasive messages, seeks to gain the attention, interest, ________, and action of the audience.

Which of the following observations did you observe when you placed baking soda in water? Select all that apply.

The chemical symbol for potassium is 

Surfactants are also referred to as 

Another name for methyl alcohol is