The business of customer service is all about

According to the Census Bureau and the Bureau of Labor Statistics, wholesale trade, retail trade, finance, insurance, and the federal government are examples of the________ sector.

________ is especially important when a language barrier or speech disability is part of a customer’s situation.

In customer service, many people do not always act the way you want them to. Hence, for those in customer service,________.

What is a good strategy for effectively handling demanding customers?

When interacting with a customer who has a rational style and keeps communication brief, your best strategy is to________.

If you display a confident, possibly arrogant demeanor, you are most likely exhibiting a(n)________style.

________ refers to nonverbal communication cues that send powerful messages through gestures, vocal qualities, manner of dress and grooming, and other cues.

Which situation could lead to a service breakdown?

The approach that an organization takes in providing service and addressing the needs of the customer is called its ________ philosophy.