First-person pronouns and contractions are acceptable in business reports.  

Smart managers deliver bad news to employees promptly and honestly because receiving bad news via the grapevine can seriously damage workplace morale.

According to Richard Perloff, reactance is_______.

Effective sales messages focus on three to five selling points to keep the reader interested. 

Claim messages should include a blow-by-blow chronology of the details of the problem to adequately inform the reader of the problem.

A summary should be as long as necessary to ensure that all illustrations, examples, and references used in the report or document are included within the summary.

If your message may create a hostile reaction, you should use the indirect strategy.

An effective direct-mail sales letter _______.

Because they are primarily visual, infographics are not considered an effective report format type.  

A manager’s goals in writing a persuasive memo to employees using the indirect strategy are to present a strong but honest argument and to avoid manipulation or trickery.