Because Rachel’s email to a customer is likely to elicit a n… Because Rachel’s email to a customer is likely to elicit a neutral response, she should use the direct approach. Read Details
The direct approach could be a good choice for a bad-news me… The direct approach could be a good choice for a bad-news message if you expect Read Details
The use of specialized language can signal to other speciali… The use of specialized language can signal to other specialists that you are qualified to communicate on their level. Read Details
Which of the following can help prevent your text and visual… Which of the following can help prevent your text and visuals from looking randomly placed on the page? Read Details
Which of the following is most appropriate when denying cred… Which of the following is most appropriate when denying credit to a customer? Read Details
Ending a message with a phrase such as “as soon as possible”… Ending a message with a phrase such as “as soon as possible” helps in building goodwill. Read Details
Which of the following statements about writing messages fol… Which of the following statements about writing messages following the general indirect plan is true? Read Details
When composing good-news and neutral messages, you may When composing good-news and neutral messages, you may Read Details
How wide are standard margins in a printed business document… How wide are standard margins in a printed business document? Read Details
Which of the following will help you set up your reasons for… Which of the following will help you set up your reasons for bad news effectively? Read Details
