The scientific study of relationships between signs, symbols, and words and their meaning is called________.

________are things that customers typically desire but do not necessarily need.

Nonverbal communication cues that send powerful messages through gestures, vocal qualities, manner of dress, and grooming are known as________.

The listening gap is understood to be the difference between

A communication delivered through speech, signals, or in writing is known as

Companies must provide ________, which is the feeling a person has when their needs have been met by an organization.

The way a person typically acts or reacts under certain circumstances is known as________.

Particularly in customer service situations, an effective listener should be

Before you can get an angry customer to calm down and listen, you must first________.

Which statement about listening is accurate?