________ is especially important when a language barrier or speech disability is part of a customer’s situation.

In customer service, many people do not always act the way you want them to. Hence, for those in customer service,________.

What is a good strategy for effectively handling demanding customers?

When interacting with a customer who has a rational style and keeps communication brief, your best strategy is to________.

If you display a confident, possibly arrogant demeanor, you are most likely exhibiting a(n)________style.

________ refers to nonverbal communication cues that send powerful messages through gestures, vocal qualities, manner of dress and grooming, and other cues.

Which situation could lead to a service breakdown?

The approach that an organization takes in providing service and addressing the needs of the customer is called its ________ philosophy.

The scientific study of relationships between signs, symbols, and words and their meaning is called________.

________are things that customers typically desire but do not necessarily need.