Olivia has taken tap dancing lessons for several years. Recently, a new instructor has taken over the tap classes. After a few months, Olivia finds herself dreading the classes since they are no longer fun or challenging. What is the most likely reason for Olivia’s reaction?

Peter was enthusiastic about the new case that he was creating for a smartphone using advanced plastics. He tells you, “This is revolutionary. This is something that everyone needs. This is truly a discontinuous innovation.” It is far more likely that this case will be a

Michael went through a very detailed search process to determine and buy the best computer for both his gaming and schoolwork. Instead of being happy with his new computer, he is wondering if he made the right choice, if he examined enough alternatives and whether he should have purchased a different brand. His friends who were majoring in marketing let him vent, but didn’t take his concerns seriously as they knew he was suffering from a natural phenomenon known as

Peer-to-peer payment (P2P) platforms like Venmo attempt to eliminate all the perceived negatives of traditional shared payments by allowing users to split bills and transfer funds between their Venmo accounts via a smartphone app. There are no fees for basic services, and personal notes can accompany each transaction. For P2P users, these benefits are referred to as

Kathy had been asked to develop a broad strategy to capitalize on social media platforms. She has included social networking sites, social publishing sites, online review sites, and bookmarking sites. What platform category should she also include?

Michael was considered by his colleagues to be behind the times, but he was the CMO. At a recent meeting of his leadership team, he said the online policy should be to give the customers only the information favorable to the brand. His team knew this was not a good idea because in a digital marketing environment

Elsa started an Etsy store selling custom sugar cookies at a price commensurate with other vendors. While she envisioned making cookies for birthday or holidays, her first order was for a bachelorette party. Elsa obliged, but was uncomfortable with the X-rated fare. The cookies were so well received that Elsa quickly became the go-to baker for bachelorette party cookies. What mistake did Elsa make when beginning her business?

One consequence of the COVID-19 pandemic is that firms have been reluctant to have employees travel to attend business meetings. Since communications among employees remain critical to success, alternative meeting formats have flourished. Many believe that, even after the pandemic ends, these formats will remain popular due to lower cost and greater flexibility. Industries such as airlines, hotels, and conference centers suddenly view a service like Zoom as what?

As you drive past a local restaurant, you notice that there are so many customers waiting for tables that they are forced to wait outside. You decide that the restaurant must have good food. This is an example of

Amazon’s mission is to be “Earth’s most customer-centric company.” It is known for its distribution logistics and for leveraging technology to deliver the goods consumers want, when and where they want them. Additionally, Amazon has created a platform for third-party sellers, like Audible and Twitch, to market their services. This is an example of Amazon’s