The Joiner 4GM book discusses a situation involving an auto…
The Joiner 4GM book discusses a situation involving an auto manufacturer and its two suppliers of transmissions. The transmissions from both suppliers consistently met specifications with no defectives. Nevertheless, the transmissions from Supplier A experienced more customer complaints and warranty service work, while the transmissions made by Supplier B performed well and rarely experienced warranty service work. Briefly explain the reason for the difference. Why did the transmissions from Supplier A and Supplier B perform differently even though they all met specifications?
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