List one reason service operations are different than manufacturing operations. List one reason service operations are more difficult than manufacturing operations.

“Studies show customers after a service failure and appropriate recovery have higher repurchase intention and loyalty than customers who are satisfied at the very beginning” is called what?

What is the main reason the last Blockbuster store is not only surviving, but thriving?

Shown in the picture is the first ionization energy trend for Period 2. Why is the first ionization energy for B than for Be and O less than that for N even though the general trend is an increasing first ionization energy going from left to right on the periodic table? (Hint: develop your explanation around the idea of stability and when that happens with regards to electron filling in orbitals) 

Which of the following is the vital capacity plus the residual volume?

Increasing surface area with more villi and microvilli allows for:

In a blood pressure reading of 126/70, the 70 is representative of the diastolic reading

 The Respiratory (intrathoracic) pump is used to assist in movement of venous blood back to the left atrium.

Which of the following is released when the blood pressure or volume becomes too high?

Kayla files a civil lawsuit against Jacob. Kayla is referred to in the lawsuit as the ________ and Jacob is known as the ________.