Most of the workplace messages that you write will likely deal with routine matters that require straightforward answers using the indirect method.

A run-on sentence results when a writer joins two independent clauses with a comma.

Expressions that are intended to impress rather than express are known as _______.

Before Melissa organizes and composes her message, she should ask two questions: (1) Why am I sending this message? and (2) _______.

Research is key to helping a writer shape a business message.  

Effective blog entries use informal language and active verbs.  

Social media messages have replaced e-mail messages within organizations and to external audiences.

The final phase of the 3-x-3 writing process is _______.

In effective business writing, where in a paragraph does a topic sentence usually appear?  

Redundant words or phrases convey a meaning more than once.