When composing good-news and neutral messages, you may

How wide are standard margins in a printed business document?

Which of the following will help you set up your reasons for bad news effectively?

A direct-order message allows the writer to

Which of the following sentences provides the best example of the use of specific words?

Proximity refers to the positioning or placement of text and other elements on a page so that every element looks intentionally placed.

Radhika is writing a letter to advise one of her clients about changes in the firm’s investment fee schedule. To ensure that the letter is easy to read, she plans to print it out and send it in paper form. A______ font would best suit her purposes.

Which of the following sentences provides the best example of the use of vague words?

Derek is writing a lengthy year-end report for the owners of his company. At the beginning of every section, he includes the company logo at the top of the page, and he centers and sets the title of the section in 16-point Arial font. Within each section, he puts subheadings on their own line and sets them in bold. Together, these choices are best described as examples of which design principle?

To communicate clearly, you should analyze your audience to determine what vocabulary is most appropriate for them.