Which ticket group had the most ‘1-Unsatisfied’ requestor satisfaction scores regarding tickets created in May 2022? [ticketgroup1]

Juan used to be remarkably outgoing. He considered himself an extrovert because, in his words, he “recharges his batteries” by being social. If he becomes depressed and as a result becomes drastically less social, he is demonstrating which typical symptom?

Tableau Problem #2 – Use the following information to answer questions 46 through 50. Your company has outsourced its IT Help Desk function to a third-party provider.  You have been asked to analyze not only whether the third-party provider has been addressing Help Desk tickets in accordance with stated service level agreements but also how your company personnel have been using the IT Help Desk department. To aid in your analysis,  IT Help Desk ticketing data has been extracted into the Excel spreadsheet linked below.  After briefly reviewing the data you notice that the data includes fields such as ticket number, requestor name, severity, satisfaction score, ticket creation date, etc..   The data set you receive is broken out as follows: Help Desk worksheet with the following data fields: Ticket Number: number that uniquely identifies a help desk ticket (e.g., 411-8513-9) Requestor Name: name of the employee in last name, first name order who is requesting help (e.g., Price, Joe) Ticket Group: classification of the help desk ticket (e.g., Hardware, Software, etc.) Issue Category: category classification of the help desk ticket (e.g., Access/Login, Software, etc.) Severity: classification of the ticket severity level (e.g., 0-Unassigned, 1-Low, etc.) Days Open: number of days the help desk ticket was/is open (e.g., 15) Requestor Satisfaction Score: classification of the requestor’s satisfaction with help desk ticket resolution (e.g., 0-Unknown, 2-Satisfied, etc.) Date Created: date the help desk ticket was created in month/day/year format (e.g., 03/1/2022) Specifically, you are to: download and save the following data ‘IT Help Desk Ticket Data.xlsx’;  look through the data in Excel – this will help you become familiar with the data connect Tableau to the data and then drag the Help Desk worksheet onto the Tableau canvas; The data has 8 fields with 9,863 rows.  Before beginning, please double check the ‘Data Source’ tab in Tableau states 8 fields with 9,863 rows to ensure all data has been loaded. In addition, in order to perform distinct counts you’ll need to convert the ‘Ticket Number’ dimension into a measure. using Tableau, answer the questions that follow; and delete the data file once finished.

The principle of holding individuals accountable for their internal control responsibilities in pursuit of company objectives belongs to which of the following ‘COSO Internal Control – Integrated Framework’ components?

According to the ‘COSO – ERM Integrating Strategy and Performance’ framework, the principle of defining the organization’s risk appetite in the context of creating, preserving and realizing value belongs to which of the following components?

The Committee of Sponsoring Organizations of the Treadway Commission (COSO) is comprised of five (5) organizations that focus on providing guidance on improving systems of internal control to executives and government.  Please select the five (5) organizations that comprise COSO (i.e., check all that apply)

Cloud computing provides access to shared resources over the internet, such as computer processing, software applications, data storage, and other services and can be deployed through various models and provide various levels of service.  Choose from the drop-down menus the Deployment Model that has the greatest risk (e.g., data leakage, security breach, etc.) and the Service Model that provides, you the user, the lowest amount of control over how the services operate? Deployment Model Service Model [deploymentmodel1] [servicemodel1]

Which of the following is not an example of a detective control?

Which of the following is in the correct order from the most general to the most specific?

What cells of the immune system are destroyed by the agent that causes AIDS?