When you make brief eye contact your whole audience, you are using a technique called ____________.

The __________________ holds that listeners will process persuasive messages by using a central or peripheral route.

_______________, how tightly group members have bonded, helps hold the group together in the face of adversity and helps to create a positive climate.

_________________ crystalize points in one section before moving on.

___________ power stems from the respect and affection that followers have for a leader.

A ____________ leader sets challenging goals and has high expectations.

Which of the following is NOT one of the stages groups develop through?

_______________ power comes from the information or knowledge an individual possesses.

_____________ occurs when members aim for cohesion over challenging the group’s ideas or decisions.

The ____________ pattern uses a five-step plan to persuade listeners.  The steps include: attention, need, satisfaction, visualization, and action.