A company evaluates customer service representatives’ performance, in part, based on the frequency with which such employees are observed greeting customers in a friendly and professional manner. What type of appraisal does this represent?

An employee steals printer toner cartridges from the copy room every Monday morning. What type of behavior is this?

Which of the following is true of the PAQ in job analysis?

_______ refers to the tendency to recognize and act on opportunities in the environment.

Nancy excels at her skills as a team member, although she is an average employee in other ways. Yet Nancy’s manager rates her highly across all performance dimensions during her performance appraisal. What does this scenario most likely reflect?

Dr. Dostoyevsky, an I-O psychologist, found that as job satisfaction increases, employee absenteeism decreases significantly. This is an example of a ____________ correlation.

A step in the task-KSA analysis in which SMEs document the degree to which specific KSAOs really are needed to do the tasks is called the _____.

Company A uses supervisor ratings to assess employees’ customer service behaviour. However, it was found that those ratings also measure how much the supervisor likes the employee. Based on this information, one could conclude that the measure has some _______.

In most job analyses, the SMEs are _____.

To fill open sales positions, a company chooses from an applicant pool of 300 applicants. 60 applicants were hired into the position. What is the selection ratio?