As a speaker, your facial expression should match _____.

Viviane has decided she must increase her numbers of repeat customers in order to establish a more regular clientele and to increase her earnings. Toward this end, she has committed herself to rebooking her clients. If she is to have the highest chance at success in establishing a consistent rebooking process, when should she be thinking about and talking to her clients about getting back into the salon for their second visit?

Chair or booth rental might be perfect for individuals who ______.

You can increase your listening accuracy by mentally repeating, paraphrasing, and _____ the message.

Promoting effective communication is the responsibility of _____.

In her speech on the game of darts, Maria says that most players follow rules that require competitors to “double on” and “double off.” Her listeners’ confusion about the meanings of those phrases is an example of _____.

Alison has not been thriving in her early career as a beauty professional. She has tried very hard to stay follow through on what she learned in school by being true to her word, being punctual, putting herself before others, and continuing to be a lifelong learner. Where has Alison gone wrong?

Students who have difficulty paying attention to a lecture because they don’t understand the terminology the professor is using are experiencing _____ distractions.

According to research, college students spend about _____ of their communication time listening.

As Tiana listens to Kevin’s speech, she thinks, “His evidence is out of date, and it doesn’t relate to his key idea.” Tiana is engaged in _____.