A graphic display tool used to communicate the details of performance improvement activities is called _____.

The principal process by which organizations optimize the continuum of care for their patients is_____.

BONUS 2 pts –  A performance measure that enables healthcare organizations to monitor a process to determine whether it is meeting process requirements is called:

The percentage of unplanned returns to the operating room would be collected to measure procedure performance and patient monitoring. This would be an example of a(n) _____.

A broad statement describing what a healthcare organization does or a statement of the goals and purpose of a performance improvement initiative is called the _____.

Bonus question worth 3 pts.Charles is a supervisor of the imaging section of the HIM department.  In his efforts to update scanning productivity standards, Charles calls around to other area hospitals to ask what their scanning standards are.  This is an example of what source of performance data: 

True or False?  A short description that communicates an organization’s social and cultural beliefs is a vision statement.

A PI team that involves staff from more than one department, service area, or discipline is called a_____.

A type of PI team that constructs relatively simple and quick “fixes” to improve work process without going through the complete PI cycle is called a _____.

Assume a random variable X follows an approximate normal distribution with a mean of 10 and a standard deviation of 2. What percentage of the population falls above the value of 6.08?