A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns is called ________ management.

Diversity training programs attempt to identify and reduce

When applied to the workforce, the term diversity refers to differences

The skills, knowledge, abilities, and other characteristics needed to perform a job are detailed in a job

A tool for determining what is done on a given job and what should be done on that job is known as a job

The strategic triangle of a business unit consists of

A strategic alliance is a(n)

A job ________ refers to the essential tasks, duties, and responsibilities involved in performing a job.

When managers and executives describe the strategic value of skills and knowledge of employees, they use the term

Which of the following would be considered a qualified supervisor? Select all that apply.