Una cita romántica. Paula y Federico celebraron su aniversario de una forma muy especial.  Completa la descripción con la conjugación en pretérito de los verbos radicales.                       Paula y Federico salieron ayer por la noche. Los dos se [answer1] (vestir) elegantemente (elegantly) y fueron a un restaurante muy bueno. El camarero fue muy amable con ellos. Federico [answer2] (pedir) mucha comida pero Paula [answer3] (preferir) comer poco. El camarero les [answer4] (servir) la comida muy rápidamente. Paula y Federico hablaron mucho durante la cena. Después, se [answer5] (despedir) en la puerta del restaurante. Federico no [answer6] (dormir) nada porque se dio cuenta de (realized) que él [answer7] (perder) la cartera en el restaurante. Y él no fue a trabajar esta mañana porque [answer8] (volver) al restaurante a buscarla.

Persuasion used in today’s business environment focuses on manipulating others. 

Progress reports are written for only internal readers.

One of the goals of delivering bad news is to regain the confidence of the receiver.  

Constructing messages saying no to emotionally involved receivers is a challenging communication task. Which of the following pieces of advice for this task is accurate?

After serving 4 months as principal, Mr. Wallace realized that he needed to recruit and hire several new teachers and establish strong lines of communication with all stakeholders. In addition, he needed to develop a leadership team that would share the responsibility for improving instruction, and develop and nurture a culture that is conducive to student learning. Completing these tasks, Mr. Wallace would be fostering the implementation of which Standard?

Every business will have unhappy customers at some point. The employee’s goal should always be to make the customer happy, no matter what it takes.  

The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and believes that the matter was treated seriously and fairly.

In order to convey empathy and sensitivity for your receiver, you should always accept blame and apologize for the bad news.

Effective closings for sales messages should take a multi-faceted approach to motivating action: offer a gift, provide an incentive, set a deadline, and guarantee satisfaction. Which of the following statements illustrate this multi-faceted approach to motivating action?