Directives moving downward from superiors to subordinates usually follow the indirect strategy.

A report that gives status updates on a current project is called _______.

Providing an explanation or reason for denying the request is important because doing so _______.

As chairperson of a customer service task force, you must update management on your team’s progress. What kind of report will you write?

Most informational reports have one thing in common: a neutral or receptive audience.

Both direct claim messages and persuasive requests should begin with the main idea.

Another name for a complaint message is a claim message.

AIDA, the indirect strategy for persuasive messages, seeks to gain the attention, interest, ________, and action of the audience.

Which of the following observations did you observe when you placed baking soda in water? Select all that apply.

The chemical symbol for potassium is