A summary should be as long as necessary to ensure that all illustrations, examples, and references used in the report or document are included within the summary.

If your message may create a hostile reaction, you should use the indirect strategy.

An effective direct-mail sales letter _______.

Because they are primarily visual, infographics are not considered an effective report format type.  

A manager’s goals in writing a persuasive memo to employees using the indirect strategy are to present a strong but honest argument and to avoid manipulation or trickery.

Company policy prevents us from exchanging your defective wireless router more than 30 days after you purchased it is an example of an effective explanation.

Directives moving downward from superiors to subordinates usually follow the indirect strategy.

A report that gives status updates on a current project is called _______.

Providing an explanation or reason for denying the request is important because doing so _______.

As chairperson of a customer service task force, you must update management on your team’s progress. What kind of report will you write?