All assignments, discussions, videos, and any other required…
All assignments, discussions, videos, and any other required submissions are to be submitted through Canvas assignment only. Any coursework submitted via email, in the comment sections, or outside of Canvas will not be credited.
Read DetailsA large retail company decides to implement a new customer s…
A large retail company decides to implement a new customer service policy. They train their front-line employees to follow a strict script for all customer interactions, believing this will ensure consistency in service quality across all their stores. The company also implements a rigid set of rules that employees must follow in all situations, with no room for deviation or personal judgment. True or False: This approach aligns with best practices in customer-centric service and is likely to significantly improve customer satisfaction.
Read DetailsYour e-commerce company is preparing to launch an AI-driven…
Your e-commerce company is preparing to launch an AI-driven customer service chatbot to handle the increasing volume of customer inquiries. During the final testing phase, several issues are discovered: The chatbot uses gendered language and makes assumptions about customers based on their names. It performs significantly better in English compared to other languages, potentially disadvantaging non-English speaking customers. The chatbot is highly effective at resolving simple queries but sometimes provides inaccurate information for complex issues. Customer data used to train the chatbot may not be fully compliant with new data protection regulations in some regions. Your company has already invested significantly in this project, and the current human customer service team is overwhelmed. The chatbot is expected to reduce response times by 50% and cut customer service costs by 30%. However, you’re concerned about potential backlash and legal issues if the chatbot is launched with these problems. How do you proceed?
Read DetailsA student who withdraws from class before the established de…
A student who withdraws from class before the established deadline for a particular term will receive a grade of “W.” A student is not permitted to withdraw after the withdrawal deadline. Starting Fall 2024, faculty will not be permitted to withdraw students from their courses for any reason; therefore, students will receive the grade earned at the end of the course. For the withdrawal policy deadline for the semester, please review the “Important Dates & Deadlines” section of the Academic Calendar.
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