__________ is the ability to influence the behavior of other people because of one’s capacity to offer positive outcomes.

__________ is a statement of action steps to be taken in order to accomplish objectives.

Standard operating procedures are rules often found in employee manuals.

Benchmarking is done to determine what other organizations are doing well and how those ideas could be incorporated into one’s own organization.

Potential advantages of network structures include which of the following?

Managers must be able to understand and respond to personality differences when __________.

Contingency planning anticipates events that may occur in the future.

Melissa uses whatever style of management seems to best fit the individual employee’s needs. Her management style displays which theory of management?  

“You can compete on price, or you can compete on product, but you can’t compete on both,” is a marketer’s statement that Porter believes is generally true.

Strategic leadership refers to a leader’s capability to inspire people to successfully engage in a process of continuous change, refinement, and implementation of organizational strategies.