One of the effective ways to approach taking a family in to first viewing is to lead them into the viewing space but you should probably leave the room immediately so the family can have private time with their loved one.

What are the two different types of announcements concerning a death that are usually published by a newspaper?

Which of the following is the most appropriate for a funeral director and/or funeral home staff to do before leaving the next of kin after making the removal?

Whenever any jewelry is found on the deceased during a residence removal, you as the funeral director/staff should _______________________________________.

The Removal/Transfer is the first face to face impression the client family has with the funeral home/staff

What is the term used to describe the transfer of the deceased from the place of death to the funeral home?

Which of the following is most appropriate when receiving any valuable clothing items and personal effects from the hospital?

According to the FTC Funeral Rule, which of the following MUST be given for the client to keep:

All of the following is acceptable when concluding the first call EXCEPT which of the following: _________________________________.

A legal certified document containing vital statistics, disposition information and final medical information pertaining to the deceased is called ___________________________.