Which of the following is a primary objective of customer relationship management (CRM) in retail?

After noticing minimal difference in quality among various brands of paper towels, a shopper picks one somewhat randomly and evaluates the choice later, feeling uncertain if the decision was the best. This post-purchase behavior is indicative of:

What are the key factors in habitual buying behavior?

A coffee shop introduces a loyalty program where customers receive a free coffee after purchasing ten coffees. This strategy makes customers more likely to continue buying coffee from the shop in anticipation of the free reward. This marketing tactic primarily leverages the principle of:

Which type of retail real estate had the most expensive rental space in the United States in 2022?

What is the primary role of a strategic plan in retail?

A leading smartphone manufacturer, known for its high-quality cameras and robust operating systems, notices a decline in market share as smaller companies begin to introduce phones with innovative features, such as foldable screens and AI-based photography, at a lower price point. Despite having the resources to develop similar technologies, the company hesitates, fearing it might cannibalize its current product line. This scenario illustrates which concept?

A tech retailing company offers a 24/7 help desk, an online knowledge base, and interactive troubleshooting guides for its customers. Additionally, it conducts regular customer satisfaction surveys to identify areas of improvement. This emphasis on after-sale interaction primarily aims to enhance:

A consumer spends a considerable amount of time comparing different laptop brands, focusing on specifications, prices, and reviews before making a purchase. This decision-making process involves a high level of engagement due to the significant differences in performance and price among the available options. Which type of buying behavior does this scenario best illustrate?

What does the BCG Matrix help a retail company to manage?