According to Kidder (in his book), in a “right vs wrong” situation, ways of being wrong include:

All the following are characteristics of the transactional model of communication EXCEPT:

_____________ refers to the emotional tone of a relationship.

We satisfy our _______ by communicating pleasure, affection, and inclusion.

_____________ is the inability or unwillingness to express thoughts or feelings in a conflict.

 SECTION B This section consists of TWO questions. Answer any ONE question in this section. QUESTION 2 2.1  Answer the questions based on Civil societies.   2.1.1 Elaborate on the role of civil societies in our communities. (1×3)(3)   2.1.2 Provide reasons why businesses should get involved in the community. (2×3)(6) 2.2 Read the case study below and answer the questions that follow.     Siphiwe is an entrepreneur that started her own business in child daycare. She studied to be a nurse, and has a passion for young children. She noticed an opportunity in the market for looking after children who are sick when the parents cannot stay home/take off work.   Siphiwe took a risk and left her job at the hospital to start up this business. She is motivated, has a lot of willpower and she knows that she can overcome anything. The most improtant thing is that she knows her own weaknesses and strengths to make this business a success.   Siphiwe is commited to make this business work, no matter what the cost. She will keep on trying to make a success of the business until she reaches her goal. Siphiwe knows what she wants to achieve and how she is going to convert her vision into a sustainable business.         2.2.1 Explain what it means to be an entrepreneur? (1×2)(2)   2.2.2 Provide FOUR entrepreneurial qualities from the case study and motivate your answer by quoting from the case study. (4×2)(8) 2.3 Answer the questions based on The role of citizens in the communities.     2.3.1 Explain the term ‘citizen roles and responsibilities? (2×1)(2)   2.3.2 Discuss ways in which we can contribute towards the development of our country. (3×2)(6)   2.4 Discuss THREE advantages of a business using ‘trademark.’ (1×3)(3)   2.5 List only the first FOUR steps that a business needs to use, to design and develop a new product. (1X4)(4)   2.6 Differentiate between a business that sells goods and a business that provides a service.   You are required to re-draw the table to answer the question. Goods Services     (1×6)(6)         [40]     OR  

Which of these statements about taste is true?

The subarachnoid space lies (is located) between _______________.

Motor speech area of the cerebral cortex is also called _____________ area.

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