_____ describes the relatively stable set of characteristics, tendencies, and temperaments of an individual that have been formed by heredity and by social, cultural, and environmental factors.   A.  Attitude   B.  Personality   C.  Efficacy   D.  Virtue

_____ involves convincing people to believe or adhere to something that is neither in their best interest nor something they would believe or do without the presence of the persuader.   A.  Manipulation   B.  Persuasion   C.  Empowerment   D.  Self-disclosure

Which of the following statements is true of fear as one of the most common barriers to interpersonal effectiveness? 

Which of the following is considered an external factor of stress? 

Which of the following is an ineffective practice with regard to building trust within your department?   A.  Limiting the employee’s access to information in the department   B.  Accepting disagreements and differences of opinion within the department   C.  Restricting the team leaders in the department from micromanaging their subordinates   D.  Communicating openly with the employees about the changes in the department

Which of the following is a barrier to effective nonverbal communication?  

Which of the following is NOT an effective practice when making decisions?   A.  Using a weighted average decision making technique to prioritize outcomes   B.  Being nonjudgmental in generating options   C.  Using scenario planning to evaluate available options   D.  Considering one single alternative or solution throughout the process

The feedback factor should be avoided when evaluating the richness of information in any media. 

A team has the option of choosing between two approaches. The facilitator suggests that the team can try both approaches and asks the team members to choose the one that they want to try first. This illustrates the facilitative intervention approach of:   A.  avoiding process battles.   B.  enforcing process agreements.   C.  playing dumb.   D.  checking for agreement.

Ron guesses that Joe is about to talk of his recent vacation, minutes before Joe begins to speak. As a result, Ron’s mind wanders off to consider other stuff and when his attention returns to what Joe is speaking, the latter seems to have gone on an unexpected track. In the given example, it is observed that Ron’s listening is hindered most by:   A.  emotional interference.   B.  selective perception.   C.  rehearsing tactics.   D.  boredom.