Damion recently did an update to his computer and added a new video card. After the update, Damion decided that he would like to play his favorite game. While he was playing the game, the system locked up. He restarted the computer and did not have any issues until he tried to play the same game, at which point, the computer locked up again.   What might be the problem with Damion’s computer? (Select all that apply.)

Derek is working at the help desk when he receives a call from a client about an issue with the company’s email. The customer is very upset about the email issue. He is complaining about the email service and the IT department in general.   What should Derek do to defuse the situation?

Derek is planning a camping trip and wants to be able to listen to music at the campsite. Derek currently has a smartphone but does not like the sound coming from the speakers.   What will help Derek improve the sound coming from his smartphone’s speakers while he is at the campsite?

While working on your computer, you receive the POST error, “Drive Not Recognized.” You check your SATA cable to see if it is the problem, and it tests fine. You remove the hard drive and test it in a computer system known to be in good working condition and find that the hard drive is working. You can move data and check to make sure the OS files are not corrupt. You use a power supply tester to see if the voltage for the SATA power connection is correct, and the test shows the power is correct. You even check BIOS to make sure the hard drive can be recognized and find that all settings in BIOS are at default, so the system should recognize the hard drive. ​ What might be the problem with your hard drive system?

A software developer is testing an application on a Windows 10 desktop computer and needs to perform testing of this same application on Windows 7, Windows 8.1, and Linux operating systems. Due to company policy, the developer must use her existing computer and must be disconnected from the company network while performing these tests.   Which of the following will best meet these requirements while providing the developer the same level of usability she is accustomed to?

Which of the following is a hardware component used to hold the BitLocker encryption key and ensures encrypted data is not accessed in the event a hard drive is lost or stolen?

The most common input/output port is the USB port.

Which of the following symptoms is most likely related to leaked personal files/data on a mobile device?

The back cover of a mobile device is warmer than usual, and the battery seems to lose its charge much quicker than normal. The user has scanned for malware, closed unused apps, and decreased the brightness level of the screen, but the symptoms persist.   Which of the following is the most likely cause for this behavior?

Keion works as a freelancer creating websites and designing logos for clients. He recently had a hard drive failure and lost work for a client, and he would like to prevent the same type problem from happening again. Keion does not want to rely on a backup but would like a way to ensure that his data is safe on his computer. You recommend that he create a RAID array that will duplicate his work onto two disks.   What RAID configuration should you recommend to Keion?