The nurse manager on a pediatric intensive care unit wants to evaluate patient satisfaction. The nurse manager understands that ultimately, positive relationships with consumers of care are evaluated by which of the following considerations?

QSEN is an initiative focused on which of the following key factors?

Which of the following is not a best practice recommendation from the American Nurses Association (ANA) for creating civil workplace?

The emergency room nurse is utilizing a triage approach for a mass casualty incident that is different from traditional triage. The difference between these two triage approaches is described by which of the following?

Which of the following is a goal that the nurse manager should prioritize when organizing staffing and scheduling?

The nurse-manager recognizes that performance appraisals can be intense and wants to make sure the process will have a positive outcome for employees. Which of the following actions best promotes this goal?

A group of staff nurses is dissatisfied with the new ideas presented by the newly hired nurse manager. The staff wants to keep their old procedures, and they resist the changes. Conflict arises from which of the following?

A nurse-manager has accepted a new position on a hospital unit. An experienced nurse on the unit tells the manager, “We all work really well with each other. There is never any conflict.” Which of the following described how the manager should interpret this statement?

Which of the following statements is not true regarding planned change?

The clinic nurse is caring for clients in a pediatric clinic. Which of the following clients should the nurse assess first?