The nurse leader is comparing Quality Assurance to Quality Improvement (QI) while presenting to a group of nurse learners. The nurse leader states which component is specific to QI?

A certified nursing assistant reports clients’ complaints to their nurse manager. The manager understands this represents which of the following type of organizational communication?

Which of the following best describes medication reconciliation?

The nurse notes an order for Amoxicillin in the client’s medical record. The client’s allergy list states an allergy to penicillin drugs. The client confirms this allergy and the nurse holds the medication. Which of the following describes this type of event?

The nurse is preparing a presentation on standard precautions. Which of the following statements should the nurse include in the presentation?

You are a manager and overhear two nurses having a minor disagreement in the hallway during shift change. You decide to ignore the disagreement, as it is minor and you are hopeful they will come to their solution. As the manager, which of the following conflict resolution strategies are you using?

A hospital has sustained massive destruction after being struck by a tornado. The disaster plan has been activated. The administrator would expect help from which of the following agencies to coordinate the disaster efforts?

The nurse manager develops a plan to implement the new sepsis management protocol. The plan includes education, focused sessions to discuss concerns with the staff, and sepsis warning signs placed in various locations on the unit. Which of the following is the type of change the manager is preparing for?

Which of the following statements regarding nonverbal communication is true?

The nurse in the critical care unit of a medical center answers the phone and the person says, “There is a bomb in the hospital kitchen.” Which of the following actions should the nurse take?