A __________ is a check of a potential employee’s work record, academic record, credit history, and recommendations.

Alyssa’s supervisor was so impressed by her work that he named her the employee of the month. This praise from her supervisor is an example of a(n) _________ reward.

As a manager, two of Summer’s greatest strengths are her ability to clearly communicate goals and her ability to guide, coach, and motivate her employees. Based on these strengths, __________ is a management function that Summer is likely to be good at performing.

The purpose of a division of labor and specialization is to improve an employee’s job performance.

Employees often work with managers to develop a(n) __________ that outlines the fundamental purposes of their organization.

One reason human resource management has grown is that the shift from traditional manufacturing industries to service and high-tech manufacturing industries requires workers to have highly technical job skills.

An advantage of centralized authority is that those individuals closest to the customers and more familiar with local conditions make decisions.

Dividing tasks into smaller jobs is called

According to McGregor, Theory X managers assume that employees dislike work, and will avoid it if possible.

During an afternoon coffee break, Evangeline, a production-line employee at Lilypad Linens, was told by a friend that one of the managers in finance is about to be fired. She is eager to learn if other friends at Lilypad know any more about the situation. This flow of information is an example of Lilypad’s: