__________________________________________ refers to an individual or family moving upward or downward in social class.

What is a situation in which a person or entity is unknown?

In 1975, the Education for All Handicapped Children Act (Public Law 94-142) was passed, ensuring that children with disabilities had access to __________.

During the 1970’s AOTA office moved from NYC to Washington DC, and AOTA PAC was created to have increased lobbying impacts on congress. The results of these efforts and other advocacy included: 

The FTC is the 

How long it takes analysts to answer the telephone and the energy and enthusiasm they convey can greatly influence a customer’s perception of the analysts and their entire company.

Cultural humility in your interactions with others, dictates that _________________________________.

The increased concentrated population in the cities also led to ________________ for its residents, and there was a decrease in the importance of the individual.

Which examples below are a reasonable accommodation? Choose all that apply

A knowledge engineer ensures the information contained in the service desk’s knowledge base is: