When is a service guarantee inappropriate?

Traditionally, the service characteristic of inseparability usually meant providers and/or customers had to be physically present in an service encounter. Which has had the greatest impact on customer expectations and perception during Covid-19 when this was often not possible?

Many carwashes offer free replacement washes to car owners if it rains or snows within 24 hours of when they had their cars cleaned at the carwash. Because people who would take advantage of this service guarantee are the ones that are concerned about the appearance of their car, this service guarantee

________ is the level of service that customers believe they are likely to get during an impending transaction or exchange.

Often,________ are created by providing customized services to the client that are technology based and make the customer more productive.

New Bedford College has a two-year masters degree program designed for special education teachers. Thirty-five students enter the program each fall. The education department requires that the 35 students take the same classes. Classes are made available in sequence. If Beth wanted to take only one special education class to get her a teaching certificate in learning disabilities (LD), she would be unable to because she would not be able to participate in any carry-over projects from previous classes (This is a common teaching tool for the New Bedford education department faculty.). New Bedford College will avoid setting up a relationship with Beth because

During storm-related power outages, Duke Energy, a respected utilities provider, offers those residents affected and without power an estimate of when power would be restored. Which would be a reason Duke would NOT guarantee customers an exact time of power restoration?

Which of the following is NOT a factor that contributes to service communication challenges?

Which of the following is a reason for NOT conducting lost customer research?

When a customer chooses between a restaurant in a pricy suburb of Atlanta and a restaurant in a small farming community 45 miles away, there is a(n)________ made by the locations that the customer will be more likely to find exotic cuisine and better trained servers at the downtown Atlanta restaurant.