28.                                                                               refers to the set of values, ideas, and attitudes that are learned and shared among the members of a group.

You are required to abide by MS&T’s Student Academic Conduct and Honor Code.  You are required to enter your full name to the following statement. I attest that I: completed the exam individually and did not receive any assistance from any other person, whether enrolled in the class or not. did not provide any assistance to any other person in the class. used only the allowed materials in preparing my responses and did not use any other information sources or past examination materials to complete the exam.

21.  Before a firm can satisfy customers’ needs, it needs to

50.  The goal of a SWOT analysis is to

11.  Customer relationship management refers to 

39.  Which of the following statements best distinguishes between consumer needs and wants?

In Pavlov’s experiments, the food was originally an example of: 

Functional fixedness can make it difficult to see new uses for familiar objects.

Forgetting always means that information has been permanently erased from the brain.

Which statement best describes intrinsic motivation?