General Instructions explain how to perform a procedure under conditions involving particular equipment, surroundings, or other such variables.

Because a presentation occurs only once, you must work harder than you do when writing a document to direct the audience’s attention to what you say.

Which of the following graphics would be best suited for showing the relative sizes of parts that make up a whole?

Choosing the most appropriate format for your technical communication falls under which step of the five-step writing process?

Which of these graphics would be effective for illustrating visual and spatial characteristics?

Which of the following would not be considered a useful strategy for opening a speech:

When it appears in a letter, memo, or email, what does the symbol “c” stand for?

Wearing flip-flops, a hat, sweatpants, or slighty dirty clothing would be considered acceptable dress attire for an interview if the position for which you were applying was casual in nature.

Which of the following does not contain innappropriate tone for a technical communication.

Chapter 12 discusses five characteristics that make a graphic clear and understandable. One characteristic is that the graphic meets readers’ format expectations.