What is the importance of the dissonance gap when a firm encounters a strategic inflection point?

A firm is said to gain a competitive advantage when it accomplishes which of the following?

Online retailer eBuy had been drastically losing market share to its competitors, so management hired a consulting firm to help figure out the reasons why sales were dipping. The consultants found that the company primarily lost its competitive advantage because of its poor customer service, which included slow response times to customer inquiries and unclear return policies. These ineffective policies and procedures led to many disgruntled customers and a steady migration to more customer-friendly retailers. eBuy can best solve its problem by working on its

During market testing, Rembrandt Cosmetics realized that the cosmetics industry was dominated by multiple, well-established brands. These brands mostly sold their products in exclusive outlets and department stores. Rembrandt Cosmetics management realized that a new entrant would require a different business model to be successful. Thus, Rembrandt Cosmetics started selling its products through direct marketing. In this scenario, Rembrandt Cosmetics accomplished substitution primarily through

Corporate executives at OverFlight Inc. decide to compete in the remote-control drone industry by equipping their drones with the best video cameras available. By doing this, they completed part of their________ strategy.

The balanced scorecard can accommodate

In determining the competitive advantage of a firm, the NASDAQ Computer Index and the S&P 500 are examples of

At a strategic inflection point, the more the convictions of strategic leaders deviate from reality,

Colton is exploring multiple suppliers in order to find the best price. However, instead of calling all eight potential suppliers, he only reaches out to the first three and bases his selection on those instead of contacting all suppliers. Colton’s action best describes the concept of

Nalani is trying to determine if her company has a competitive advantage. She must be able to accomplish two critical tasks before she can substantiate this claim. First, she must assess the performance of her company accurately; second, she must