[calc] Ceci walked out of her Calculus exam totally defeated and was stopped by a Study Edge employee who told her about their tutoring service and how it could help her improve her grade. Ceci is interested and decides to go home and do some research into the costs of the service. She texts her friends to see if they have ever used the service and compares the service to others that competitors offer. What stage of the adoption process is Ceci currently performing?

[routine] A salesperson who processes routine orders or reorders for products that were already sold by the company is referred to as a(n)

[growth] Which of these is a characteristic of the growth stage of the product life cycle?

[difference] Which statement describes a key difference between advertising and public relations?

[content] Any form of online media content that is publicly available and created by end users is referred to as

[immediate] Sales promotions that usually offer an immediately discounted price to the consumer, which encourages trial of the product, are commonly referred to as

[Staples] Harry goes to the local Staples store to purchase a laptop. He asks many questions of the salesclerk, compares various models on display, and decides on the Sony Vaio. The salesperson then recommends to Harry that he purchase an extended warranty service contract for the computer. The extended warranty represents an example of

[features] Reducing the number of features, qualities, or price when repositioning a product is referred to as

[protocol] A new-product or service protocol is

[convey] A company or person who has information to convey during the communication process is referred to as a(n)