_____________ refers to the process by which the way a word sounds influences the listener’s assumptions about what the word describes. That is, this is an association between a certain sound (pronunciation) and a certain shape. (Hint: Bouba & Kiki)

Because consumer behavior is now examined as an entire consumption process that includes pre-purchase and post-purchase issues, exchange theory is irrelevant to the study of consumer behavior.

___________is an unstructured, exploratory research methodology based on small samples that provides insights & understanding of the problem setting.

Psychologist B. F. Skinner is associated with which learning process?

The average adult is exposed to about 3,500 pieces of advertising information every single day, far more information than they can or are willing to process. Consumers who are exposed to more information than they can process are in a state of __________.

The 80/20 rule states that 80 percent of consumers will use 20 percent of the product.

As a general rule, a marketer’s message becomes more effective when it ________.

________ learning theory approaches stress the importance of internal mental processes.

Sometimes companies define market segments when they identify their most faithful customers or “heavy” users, according to this rule. What is this rule?

 Which of the following domain is NOT the most common method of “creating contrast” to attract attention?