Which of the following is most appropriate when denying credit to a customer?

Ending a message with a phrase such as “as soon as possible” helps in building goodwill.

Which of the following statements about writing messages following the general indirect plan is true?

When composing good-news and neutral messages, you may

How wide are standard margins in a printed business document?

Which of the following will help you set up your reasons for bad news effectively?

A direct-order message allows the writer to

Which of the following sentences provides the best example of the use of specific words?

Proximity refers to the positioning or placement of text and other elements on a page so that every element looks intentionally placed.

Radhika is writing a letter to advise one of her clients about changes in the firm’s investment fee schedule. To ensure that the letter is easy to read, she plans to print it out and send it in paper form. A______ font would best suit her purposes.