Nancy is aware that her morale suffers when she is working in a large group. This is mainly because she is not confident sharing her opinions with others or opposing their ideas. She realizes that to be able to perform better she should tactfully communicate with her team members. Which of the following components of behavior is Nancy primarily aware of in this situation?   A.  Motivation   B.  Modes of interacting   C.  Modes of thinking   D.  Cognition

Which of the following stress management strategies primarily involves engaging our ability to recall a special place or memory and invite the same positive feelings or sensations to return? 

_____ describes the relatively stable set of characteristics, tendencies, and temperaments of an individual that have been formed by heredity and by social, cultural, and environmental factors.   A.  Attitude   B.  Personality   C.  Efficacy   D.  Virtue

_____ involves convincing people to believe or adhere to something that is neither in their best interest nor something they would believe or do without the presence of the persuader.   A.  Manipulation   B.  Persuasion   C.  Empowerment   D.  Self-disclosure

Which of the following statements is true of fear as one of the most common barriers to interpersonal effectiveness? 

Which of the following is considered an external factor of stress? 

Which of the following is an ineffective practice with regard to building trust within your department?   A.  Limiting the employee’s access to information in the department   B.  Accepting disagreements and differences of opinion within the department   C.  Restricting the team leaders in the department from micromanaging their subordinates   D.  Communicating openly with the employees about the changes in the department

Which of the following is a barrier to effective nonverbal communication?  

Which of the following is NOT an effective practice when making decisions?   A.  Using a weighted average decision making technique to prioritize outcomes   B.  Being nonjudgmental in generating options   C.  Using scenario planning to evaluate available options   D.  Considering one single alternative or solution throughout the process

The feedback factor should be avoided when evaluating the richness of information in any media.