Give the four parts of a general outline for resumes.

What are the parts effective business letters.

zu

Which of the following is the best example of using appropriate tone in a message delivering bad news?

ka

Match each step of the indirect method of delivering bad news to its correct order in the sequence:

Chronological and functional formats are two organization strategies for a person to compile a resume.

Professional, formal tone and objectivity are two important considerations in order to write an effective memo.

Which sentence characterizes technical writing?

When analyzing an audience for a technical or business document, consider the following characteristics: background knowledge, needs and interests, and _______________.