A nurse-manager has accepted a new position on a hospital unit. An experienced nurse on the unit tells the manager, “We all work really well with each other. There is never any conflict.” Which of the following described how the manager should interpret this statement?

Which of the following statements is not true regarding planned change?

The clinic nurse is caring for clients in a pediatric clinic. Which of the following clients should the nurse assess first?

The nurse is caring for a client who is withdrawing from heavy alcohol use and who is consequently combative and confused, despite the administration of benzodiazepines. The client has a fractured hip that he suffered in a traumatic accident and is trying to get out of bed. What of the following is the appropriate action for the nurse to take in order to maintain client safety?

The nurse leader is comparing Quality Assurance to Quality Improvement (QI) while presenting to a group of nurse learners. The nurse leader states which component is specific to QI?

A certified nursing assistant reports clients’ complaints to their nurse manager. The manager understands this represents which of the following type of organizational communication?

Which of the following best describes medication reconciliation?

The nurse notes an order for Amoxicillin in the client’s medical record. The client’s allergy list states an allergy to penicillin drugs. The client confirms this allergy and the nurse holds the medication. Which of the following describes this type of event?

The nurse is preparing a presentation on standard precautions. Which of the following statements should the nurse include in the presentation?

You are a manager and overhear two nurses having a minor disagreement in the hallway during shift change. You decide to ignore the disagreement, as it is minor and you are hopeful they will come to their solution. As the manager, which of the following conflict resolution strategies are you using?