QUESTION 1.2 CHOOSE THE CORRECT ANSWER: Complete the following statements using the words in the list below. Choose only the correct word and type it in the space provided in your ANSWER BLOCK. Market, dispute, public relations, time related, market development, induction, backward integration, grievance, quality management, piecework, micro ,National Skills 1.2.1 The… development strategy directs the responsibilities of role players in education and training in South Africa (2)    

SECTION C: ESSAY QUESTIONS Answer only ONE of the TWO essay questions. NUMBER your work clearly and as it appears in the question paper. QUESTION 5: (BUSINESS OPERATIONS) ZAMBA LTD. (ZB) Zamba Ltd. (ZB) lost customers due to the poor quality of their products. Their management does not know how to implement total quality management (TQM to ensure the continuous provision of quality products and services to their customers.   Consider the statement above and give a detailed description of the following aspects: o   Explain the negative impact on ZB if TQM is poorly implemented. o   Discuss the benefits of a good quality management system. o   Evaluate the impact of the following TQM elements on ZB: ·        Total customer / customer satisfaction ·        Continuous skills development / Education and training o   Give ZB advice on how they can apply the PDCA model / cycle to improve the quality of their products. (40) OR    

  SECTION A: Compulsory QUESTION 1.1 [Multiple choice] Four options are given as possible answers to the following questions. Choose the answer by selecting from the options.  1.1.1 The King Code of Corporate Governance contains examples of ethical business practice. An example of an ethical business practice is to… (2)  

QUESTION 6 (BUSINESS OPPORTUNITIES) Businesses realize the importance of redressing the imbalances of the past by implementing the Employment Equity Act. Some businesses feel that this law only benefits a certain group of the population. Write an essay on the following aspects: ·        Define the purpose of the Employment Equity Act ·        Discuss the impact of this Act on businesses. ·        Explain actions that may be considered discriminatory by the EEA. ·        Advise businesses on ways they can comply with the Act.      TOTAL FOR SECTION C [40] GRAND TOTAL [150]  

QUESTION 4: MISCELLANEOUS TOPICS Answer the following questions thoroughly, please number according to numbers in the question paper and write point by point. 4.1 Discuss the recruitment procedure, other than the components of a job analysis. (6) 4.2 Discuss the legal requirements of an employment contract. (6) 4.3 Explain what placement for the business entails. (4) 4.4 Identify the consumer law applicable to EACH of the following policies of Zonke Winkels.    4.4.1 Customers will be refunded for faulty products. (2) 4.4.2 Customers get the option to stop unwanted direct marketing. (2) 4.4.3 Zonke Stores will not publish false statements about their products and services. (2) 4.4.4 Zonke Stores will honor credit certificates and prepaid services. (2) 4.5 Discuss the steps to evaluate a strategy (8) 4.6 Differentiate between quality performance and quality management. Copy the table below to answer your question. QUALITY PERFORMANCE: QUALITY MANAGEMENT:           (8)   TOTAL QUESTION 4 [40]   TOTAL SECTION B [80]    

1.1.3 Comfort Furniture specializes in the distribution of office furniture. They are employed in the sector. (2)  

QUESTION 3: (BUSINESS OPERATIONS) Answer the following questions thoroughly, please number according to numbers in the question paper and write point by point. 3.1 Read the case study below and answer the questions that follow:     KL ENGINE MANUFACTURERS (KLMV) Johan was recently appointed to the production department. According to business policy, Johan must go through an induction program of two weeks before he can be placed.     Name FOUR aspects that can be included in an induction program. (4) 3.2 Explain screening as part of the selection procedure. (8) 3.3 Give reasonable reasons for terminating an employment contract. (6) 3.4 Read the scenario below and answer the questions that follow:     MANDY SHOE FACTORY (MSF) Mandy Shoe Factory bought raw materials from Simba Suppliers that did not deliver on time. This caused delays in the manufacturing process. MSF is concerned about their productivity levels.   3.4.1 Identify TWO business functions that are directly affected by the challenges in the scenario above. Advise MSF on the quality indicators for EACH business function identified. Copy the table in your ANSWER BLOCK to answer your question. BUSINESS FUNCTIONS: QUALITY INDICATORS:           (2×4) 3.4.2 Explain the differences between quality control and quality assurance.Make use of the following table to answer the question.     Quality control Quality assurance       (8) 3.4.3 Advise businesses on the role of quality circles in improving the quality of their products and services. (6)   TOTAL QUESTION 3 [40]   OR      

QUESTION 6: BUSINESS VENTURES   Successful businesses believe that leadership and management form an integral part of their success. Others argue that management plays a more important role than leadership in the success of businesses.   Support the above arguments by referring to the following aspects in your essay: Elaborate on the meaning of management. Evaluate the negative impact that autocratic, charismatic and laissez-faire leadership styles can have on the business. Explain the situational leadership theory. Suggest THREE situations in which a situational leadership style can be applied effectively in the workplace.   TOTAL FOR SECTION C [40] GRAND TOTAL [150]

  QUESTION 4: MISCELLANEOUS     BUSINESS ROLES   4.1 Explain ways in which businesses can apply the following King Code principles to improve their corporate governance:   4.1.1 Transparency (2×2)(4) 4.1.2 Accountability (2×2)(4) 4.2 Distinguish between the difference between problem solving and decision making. Make use of the table when answering this question. Decision making Problem solving     (4×2)(8) 4.3 State FIVE causes of conflict in the workplace. (5)   BUSINESS VENTURES   4.4 Outline the role of a personal attitude in successful leadership. (4×2)(8) 4.5 Sarah owns a thatched house close to Table Mountain valued at R100000. She insured her house with Retro-Cover Insurers for R800000. A fire on the mountain broke out and caused damages of R30000.   4.5.1 Calculate the amount that Retro-Cover Insurers will pay Sarah to cover damages. Show ALL calculations. (5) 4.5.2 How much will Sarah have to pay in to cover for the damages? (2) 4.5.3 Explain to Sarah the reason why she did not qualify for the full amount of damages sustained. (2×2)(4)   TOTAL QUESTION 4 [40]   TOTAL FOR SECTION B [80]

  SECTION B: CONTEXTUAL QUESTIONS This section consists of THREE questions, only answer TWO questions. Make use of bullet points where necessary.     QUESTION 2: BUSINESS VENTURES   2.1 Read the case study and answer the question that follow.     NEWBEE STUDIOS (NS) NS specialises in the development of new TV shows, for various TV channels. Chloe, the production manager, offers rewards to motivate employees who set and meet their targets. Garth, the marketing manager, uses charm to influence this team to work hard.   2.1.1 Identify the leadership style used by Chloe and Garth. Motivate your answer by QUOTING from the case study. (2×2)(4) 2.1.2 Describe the negative impact of Garth ’s leadership style, as identified in QUESTION 2.1.1 on businesses. (2X2)(4) 2.2 Read the extract and answer the questions that follow.     “…agreement whereby the insurer undertakes to indemnify the insured in the event of a specified loss in exchange for a premium…”   2.2.1 Provide an explanation for the following insurance terms:     2.2.1.1 Insurer 2.2.1.2 Indemnify 2.2.1.3 Average clause (3X2)(6) 2.3 Differentiate between insurance and assurance. Make use of the table below when answering this question. Insurance Assurance       (2X2)(4) 2.4 Outline THREE functions of the institution that trades with the shares of public companies. (3X2)(6) 2.5 Discuss TWO types of compulsory insurance. (2X3)(6) 2.6 Read the extract and answer the questions that follow.     Thembeka bought a flat for R500 000. She knows the importance of insurance and insured the flat for R400 000. A heater caught fire and caused damage to the amount of R40 000.   2.6.1 Calculate the amount that she would get back from the Insurer for the damage caused by the fire. (4×1)(4) 2.6.2 Elaborate on the importance of insurance for individuals and businesses. (3×2)(6)   TOTAL FOR QUESTION 2 [40]   OR