______________________   is a word that can strike fear and pain into IT professionals. It isn’t entirely their fault. Most IT professionals are tasked with building or creating something that hasn’t been done before.

The ____________________________________   (SLA) defines metrics for measuring success. Both are critically important to have in the final contract.

_____________________, is used for the purpose of supporting the ongoing costs of conducting regular day-to-day business.

_____________________is a secure network connection that occurs through a public network. It can be used to connect individual users to a corporate network.

When a client uploads data to the cloud, that data is placed into a __________________________. CSPs call their containers by different names. For example, AWS and Google Cloud use the term bucket, whereas Azure uses blob.

Risk ________________________ is the most common response to risk. In short, mitigation is the act of reducing risk through the expenditure of resources of the organization.

__________________________ gives the client the great features of a public cloud while simultaneously allowing for the storage of more sensitive information in the private cloud.

The _________________________________ (BYOL) concept was introduced to give cloud clients flexibility to use existing licenses they’ve already paid for. 

One of the largest benefits of using the cloud is ________________________. CSPs offer a scale that would be difficult and costly for anyone to implement on their own.

________________________is the knowledge, skills, and experience possessed by the members of the IT staff.