Supermarkets collect information about individual customers through their use of loyalty cards, and then analyze the data to look for patterns in purchases. This is an example of

Using ________, researchers ask questions, listen to and record responses, and ask additional questions based on initial responses.

When selecting a target market, firms will be most successful if they

Wanda and Jim are working on a research project to anticipate customer attitudes toward a proposed new-product line for their company. They have worked with the marketing manager to determine the answers that are needed, and have created a research proposal and obtained manager buy-in. Their next logical step will be to

Many executives and corporate boards of directors do not perceive social responsibility as part of their mission or responsibility. These business leaders consider corporate social responsibility to be

When conducting a research study attempting to measure what features were most important to automobile consumers, Gary’s Research Company used a questionnaire containing ________ questions, with a predetermined set of response options.

Tyree is concerned about a competitor’s new line of outdoor barbeque grills that provide most of the same features as his products. Tyree might consider using ________ to gather qualitative information from consumers about the competitor’s offerings.

What is most likely to happen when inflation increases?

Carla has been directed by her regional marketing manager to cut prices on seasonal items, place an ad in the local paper, and tell distributors to reduce deliveries for the next month. Which step of the strategic marketing planning process is Carla engaged in?

Zara is a women’s clothing retailer headquartered in Spain, with stores located in many countries. Zara has developed a “quick response” system that allows store merchandise to be adjusted rapidly to fit changing customer preferences. Every aspect of Zara’s operation is optimized for this system, making it difficult for competitors like The Gap to duplicate. Zara has established