Acquisition is a bad strategy when an industry is consolidating. (Ch 8)

_____ refers to the most long-range planning, typically looking three years or more into the future and setting a plan for how best to position the organization to compete effectively in the environment. (Ch 10)

One of the features common to both open innovation and user-led innovation is the important and integral role played by social networks. (Ch 13)

Some foreign companies believe that owning their own operations in China is an easier option than having to deal with a Chinese partner. (Ch 9)

Which of the following statements holds true for a global brand?  (Ch 14)

In 1996, British Airways opened a processing center in Mumbai, India, to handle some of its operations work. Customer relations (handling complaint letters rather than phone calls) and passenger revenue accounting (an airline finance function) were the first two major business tasks moved to India. Since then, the ROI from this relocation included savings of nearly $23 million per year per 1,000 jobs it relocates to India, reduced delays in answering complaint letters (from more than two weeks to less than three days), shorter training periods, and higher work quality. The above serves as an example of: (Ch 14)

Dell found that it had to suspend its direct model in India for a temporary period because it needed local intermediaries to help develop both a base of business and acceptable levels of customer awareness and sophistication. This is an example of: (Ch 10)

_____ refers to the pricing that takes place between entities owned by the same parent firm where one subsidiary (or subunit of the company) charges another subsidiary (or subunit) for a product or service supplied to that subsidiary.    (Ch 15)

How do you create a window? 

 Some companies obtain patents mainly to license or sell them to others, thus making money from their inventions without having to manufacture or service anything themselves. (Ch 13)