You are the Training Manager at Yukon Adventures, an outdoor…
You are the Training Manager at Yukon Adventures, an outdoor adventure company specializing in custom tour packages of the Yukon. Recently, you have bult a training program meant to familiarize existing employees company expectations around customer service. As you present your training solution to senior management, they ask you how you will evaluate the impact of your proposed solution. Drawing upon relevant theory, identify and discuss how you will evaluate your proposed training program. (8 marks)
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