​When maintaining schedules, if enough _____ and frequent checkpoints exist, problems will be detected rapidly.

​System requirements fall into five general categories: outputs, inputs, processes, performance, and controls.

​When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ could ensure the sample is balanced geographically by selecting five customers from each of four zip codes.

​Although taking notes during an interview has both advantages and disadvantages, the accepted view is that note taking should be extensive.

​In an interview, _____ encourage spontaneous and unstructured responses.

​The personal interview usually is the least expensive fact-finding technique.

Project managers always must be aware of the _____, so they can monitor the vital tasks and keep a project on track.

​When conducting an interview, after asking a question, allow the person enough time to think about the question and arrive at an answer.

A strategic plan that stresses technology tends to create an unfavorable climate for IT projects that extends throughout an organization.​

In a preliminary investigation report, the _____ section is included in the report if supporting information must be attached.​