Emails are considered to be less “official” and permanent than a memo or letter printed on paper.

Even if upset or angry, the fact that you are communicating electronically does not exempt you from accepted norms of workplace courtesy.

Did you take biology or chemistry classes in high school?

Chapter 21 lists a number of techniques for overcoming nervousness and releasing nervous energy before giving an oral presentation. One is to remind yourself that you are prepared. What is another technique mentioned in the chapter?

One of the main challenges of document design is using as few pages as possible while still making the document easy to read.

Which of the following would not be considered a characteristic of a good set of instructions?

A memo should be signed at the bottom just like a letter.

Having an awareness of audience, purpose, and tone is crucial to any technical communication.

Which of the folllowing is true of visuals?

According to Chapter 21, what is one advantage of using a presentation template?