A full block business letter is single-spaced throughout, including between the blocks of print (such as body paragraphs).

A _____________ resume highlights what the applicant has done rather than where or when it has been done. It summarizes in general terms the applicant’s experience and potential for adapting to new challenges.

If a serious hazard exists while performing a procedure, it is important to alert the reader by using large print, underlining, bold face, or some other attention getter before the danger point is reached.

Which of the following is not considered a characteristic of an effective PowerPoint slide:

Is your major field of study related to science, healthcare, ore pre-med?

One technique a presenter can use to make his or her language memorable is to involve the audience.

Emails are considered to be less “official” and permanent than a memo or letter printed on paper.

Even if upset or angry, the fact that you are communicating electronically does not exempt you from accepted norms of workplace courtesy.

Did you take biology or chemistry classes in high school?

Chapter 21 lists a number of techniques for overcoming nervousness and releasing nervous energy before giving an oral presentation. One is to remind yourself that you are prepared. What is another technique mentioned in the chapter?