​The ability to manage information is the mark of a successful systems analyst and an important skill for all IT professionals.

​It is easier to assign dollar values to intangible benefits.

​Before publishing a form on the Internet or a company intranet, a systems analyst should protect it so users can change the layout or design but cannot fill it in.

​Systems requests seldom are aimed at improving service to users within a company.

​Because use cases depict a system through the eyes of a user, common business language can be used to describe the transactions.

Competition drives many information systems decisions.​

​A _____ is a proactive effort to anticipate a risk and describe an action plan to deal with it.

​A graphic modeling program is used to manage details of a complex project, create queries to retrieve specific information, and generate custom reports.

Since middle managers focus on a longer time frame, they need less detailed information than top managers, but somewhat more than supervisors who oversee day-to-day operations.​

​A(n) _____ is a series of tasks that, if delayed, would affect the completion date of the overall project.