You are a manager and overhear two nurses having a minor disagreement in the hallway during shift change. You decide to ignore the disagreement, as it is minor and you are hopeful they will come to their solution. As the manager, which of the following conflict resolution strategies are you using?

A hospital has sustained massive destruction after being struck by a tornado. The disaster plan has been activated. The administrator would expect help from which of the following agencies to coordinate the disaster efforts?

The nurse manager develops a plan to implement the new sepsis management protocol. The plan includes education, focused sessions to discuss concerns with the staff, and sepsis warning signs placed in various locations on the unit. Which of the following is the type of change the manager is preparing for?

Which of the following statements regarding nonverbal communication is true?

The nurse in the critical care unit of a medical center answers the phone and the person says, “There is a bomb in the hospital kitchen.” Which of the following actions should the nurse take?

Based on the most frequent cause of death in adolescents, which of the following preventive measures would the nurse most want to teach an adolescent?

A nurse manager is experiencing conflicts between herself and staff members. She had tried to develop a team by using a shared leadership model to empower the staff. Which of the following describes how the staff members are functioning?

A member of the health care team is accused of using aggressive communication with one of the clients receiving care on the unit. Which of the following would be considered an example of aggressive communication?

The nurse manager knows which of the following is the most serious effect absenteeism has on the nursing unit is?

Upon entering a client’s room, the nurse finds the client on the floor bedside the bed. The nurse immediately assesses the client and determines the client is unharmed and the client is denying pain. After assisting the client to the bed which of the following nursing actions is appropriate?